Archive for the Category »Airline Travel «

AMR in Bankruptcy to Pare New York Flights in Peak Travel Season


Enlarge image
AMR to Pare New York Flights in Peak Travel Season

AMR to Pare New York Flights in Peak Travel Season

Scott Eells/Bloomberg

An American Airlines Inc. plane taxis past two others at LaGuardia airport in New York.

An American Airlines Inc. plane taxis past two others at LaGuardia airport in New York. Photographer: Scott Eells/Bloomberg

American Airlines (AMR) will pare service
in New York City, the world’s busiest aviation market, during
the peak of the U.S. travel season as parent AMR Corp. (AAMRQ)
reorganizes in bankruptcy and larger rivals expand.

Seating on June flights at the three major airports will
fall 4.7 percent from a year earlier based on current schedules,
said Jim Faulkner, a spokesman. The drop will be 6.9 percent by
July, when nonstop Kennedy airport trips end to venues such as
Aruba, based on data compiled for Bloomberg by consultant OAG.

The pullback runs counter to growth by United Continental
Holdings Inc. (UAL)
and Delta Air Lines Inc. (DAL), which are bigger than
American in the New York area. AMR hasn’t said how 2012 capacity
across its network will change beyond Chief Executive Officer
Tom Horton’s Feb. 1 forecast of “relatively modest growth.”

“AMR is wise to put its eggs in the baskets where they are
going to get the biggest return,” said George Hamlin, president
of Hamlin Transportation Consulting in Fairfax, Virginia.
“Apparently that’s no longer New York.”

Tim Smith, an airline spokesman, said the July schedule
isn’t set yet and may change as Fort Worth, Texas-based American
reshapes its fleet in bankruptcy. Capacity is measured by seats
multiplied by miles flown, so carriers make adjustments by
dropping or adding cities, changing how often they fly certain
routes or varying the sizes of the planes they use.

Annual Losses

Annual losses at AMR exceeded $6 billion in the past four
years, a period in which American tumbled from being the world’s
largest airline to No. 3 in the U.S. after sitting out mergers
that vaulted United Continental and Delta into the top spots.

A pulldown starting in June is a “reasonable strategy,”
and much of the drop may come from paring a few international
flights in New York, said Hunter Keay, a Wolfe Trahan Co.
analyst based in the city.

“They’re stopping losses by making cuts like these, and
American’s near-term charge is to stop the bleeding,” Keay
said. “American is losing a lot of money in the first quarter
and jet fuel is over $3.20 a gallon and that’s burning more
money. Applying the tourniquet is what should be happening.”

New York is among five U.S. cities where American plans to
add flights for a collective 20 percent increase in departures
by 2017. The airline hasn’t specified when or how much it will
expand in New York or the other target markets — Los Angeles,
Chicago, Miami and Dallas-Fort Worth.

Business Destinations

American remains focused on business destinations from New
York, said Faulkner, the spokesman. Its busiest routes at John
F. Kennedy International Airport, a gateway for overseas flying,
include service to London’s Heathrow airport.

“While there is a modest reduction in capacity out of New
York, we’re very careful to target reductions so that they do
not impact our corporate accounts,” Faulkner said. American is
spending $30 million on New York terminal upgrades, mostly at
LaGuardia, after paying $1.3 billion for a Kennedy terminal that
opened in 2007.

Besides Aruba, American flights being dropped in July from
Kennedy airport include those to markets such as Turks Caicos
and Halifax, Nova Scotia, current schedules show. At LaGuardia
Airport, service will end to Boston and Traverse City, Michigan,
according to OAG, a unit of Luton, England-based UBM Aviation.

A flight from Kennedy to Tokyo’s Narita airport that was
operated last summer by American shifts this year to Oneworld
alliance partner Japan Airlines Co. (9205), American has said. American
will continue flying between Kennedy and Tokyo’s Haneda airport.

‘International Opportunities’

“They’ll continue to exploit the international
opportunities from JFK as opposed to domestic,” said John
Grant, OAG executive vice president. “There’s more revenue to
be had and more potential profit than with domestic service.”

Ticket prices show the difference: International flights
cost an average of more than twice as much as domestic trips in
January, according to data compiled by Bloomberg Industries.

United, the world’s biggest airline, is increasing New York
capacity by 1.3 percent for June, July and August combined, said
Mike Trevino, a spokesman. The Chicago-based carrier flies
chiefly from New Jersey’s Newark airport.

Delta, No. 2 in the world, will add more than 100 flights
at LaGuardia by mid-July after gaining takeoff and landing slots
there to build a hub for domestic flights. Combined LaGuardia-
Kennedy capacity will rise 3 percent in June and 7 percent in
July, said the Atlanta-based carrier, which exited bankruptcy in
2007 and bought Northwest Airlines Corp. in 2008.

‘Piece of New York’

“Everybody kind of scrambles to maintain a piece of New
York,” said John Walsh, head of San Diego-based Walsh Aviation.
“It’s always going to be competitive, but Delta with its merger
is a more formidable competitor than AMR has seen before.”

American expects that kind of jockeying, Chief Commercial
Officer Virasb Vahidi said yesterday in an interview.

“It is normal that in the largest global travel market in
the world, you will have other competitors and everyone gets
their own fair share,” he said. “It’s the same for Los Angeles
and Chicago. That’s just part of being in a competitive
industry.”

Pressure isn’t just coming from bigger rivals. Smaller
carriers in New York are growing too, with expansion planned at
Southwest Airlines Co. (LUV) and JetBlue Airways Corp. (JBLU), which has the
most domestic departures from Kennedy, according to spokesmen.

American remains in the early stages of restructuring after
its Nov. 29 bankruptcy filing. The company told workers Feb. 1
it would eliminate 13,000 jobs or about 18 percent of American’s
total, as it seeks to cut costs by about $2 billion and generate
$1 billion in new revenue each year. Reductions at regional
partner American Eagle haven’t been made public yet.

Horton told employees on Jan. 12 that American will use
bankruptcy to ground older, less-efficient aircraft, shrinking a
fleet of 608 planes at the end of 2011. Growth will resume once
American emerges from bankruptcy, flying more efficient jets
ordered in July from Boeing Co. (BA) and Airbus SAS (EAD), he said.

“It’s not necessarily about being the biggest in any one
city,” said Henry Harteveldt, an analyst at Atmosphere Research
Group LLC in San Francisco. “It’s about commanding the highest
fare and having the best routes and schedule and connections on
partners.”

To contact the reporters on this story:
Mary Schlangenstein in Dallas at
maryc.s@bloomberg.net;
Mary Jane Credeur in Atlanta at
mcredeur@bloomberg.net

To contact the editor responsible for this story:
Ed Dufner at
edufner@bloomberg.net

PetFlight Releases Pet Related Airline Travel Incident Summary for 2011

(PRWEB) February 22, 2012

PetFlight (http://www.petflight.com) provides information on safely traveling with pets on airlines as well providing details on pet-related travel incidents.

The total number of pet-related airline incidents declined in 2011. Six airlines reported incidents that included 36 pet deaths, 8 injuries and 2 lost pets. With a total of 46 incidents being reported in 2011 compared to 56 incidents reported in 2010.

In addition to the number of incidents decreasing the number of airlines that reported incidents decreased as well with six airlines reporting incidents compared to 10 in 2010.

Brachycephalic, or short-nosed dogs also faired better in 2011 making up only 39% of the dog deaths compared to 70% in 2010.

Making sure that pets are transported in an approved kennel, in good condition and using zip-ties to secure the kennel door continues to be one of the best methods to ensure that a pet arrives safely.

For more information on the 2011 summary, details on all the pet related airline travel incidents, and information on how to safely transport your pet visit http://www.petflight.com.

A summary of all pet incidents for 2011 can be found at http://www.petflight.com/pet_travel_incident_summaries/2011.

###


Share:


















Airline shares fall as oil prices rise



The Associated Press

— Airlines stocks fell on Tuesday as fuel prices rose, suggesting that investors may be nervous that recent fare increases may not be enough.

Shares of some of the big airlines fell 10 percent or more, although they recovered slightly on Tuesday afternoon.

Jet fuel is the single biggest expense for most airlines. As of last week it had risen 12 percent over the past year, according to the U.S. Energy Information Administration. Oil prices rose further on Tuesday, up $2.65 to $106.25 per barrel in New York. That’s its highest price since May 4.

Over the past couple of years, airlines have been quick to raise fares to pay for that more expensive fuel, even if those higher fares force some potential travelers to stay home. Most of the big airlines are flying the same amount this year, or shrinking slightly. American Airlines is pruning more aggressively as it reorganizes under bankruptcy protection.

“The stocks are just going to move with oil, it’s as simple as that,” said Helane Becker, an airline analyst with Dahlman Rose Co. “No matter what the airlines do to tell people it’s changed and they manage their business differently. They’ve proven the model, right? They’ve proven that they’ll take capacity out, and they’ll raise ticket prices, and they made money last year. It doesn’t matter. The stock’s still soft.”

US Airways Group Inc. fell $1.01 to close at $7.89. The 11.4 percent price decline was the biggest in percentage terms among airlines. Unlike its larger competitors such as United and Delta, US Airways doesn’t hedge its fuel purchases. Hedges are financial bets on something similar to jet fuel, such as heating oil. That way, if oil prices rise, the airline makes money on the hedge, offsetting some of what it’s losing on higher fuel prices.

United Continental Holdings Inc. fell $2.13, or 9.1 percent, to close at $21.24. Delta Air Lines Inc. fell 78 cents, or 7.2 percent, to close at $10.05.

Last week Alaska Airlines last week said it now expects to pay $3.38 per gallon for jet fuel in the first quarter, up from its previous estimate of $3.31. Alaska parent Alaska Air Group Inc. fell $3.91, or 5.1 percent, to close at $72.47.

___

February 21, 2012 06:06 PM EST

Copyright 2012, The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Frontier Coming to Bismarck – KFYR

KFYR-TV | 2/20/2012

Travelers who use the Bismarck airport will have a cheaper way to fly. Frontier Airlines announced this morning that they will provide non-stop service between Bismarck and Denver.

The airline will offer five weekly flights beginning May 17. Kelvin Hullet, President of the Bismarck-Mandan Chamber of Commerce, says he is very excited that Frontier Airlines will be joining the business community. He says it is an “exciting time in North Dakota,” and adding a low-fare carrier enhances business and leisure travel opportunities.

It will be the fourth airline to offer service at the Bismarck airport.

City leaders plan to formally announce the new air service tomorrow night. Flights will depart Denver at 10:40 and arrive in Bismarck at 1:10 on Monday, Tuesday, Thursday, Friday and Sunday. Flights will leave Bismarck at 1:45 and arrive in Denver at 2:26 the same days.

COMMENT ON THIS STORY

BACK TO NEWS
| BACK TO BISMARCK STORIES

Share Story

Great American Spit-Out

- 2:17 PM
Vikings Make Deal With U of M

- 12:07 PM
Elton John Coming to Grand Forks

- 10:51 AM
Oakes Teen Dies in Crash

- 9:48 AM
Gas Prices Jump

Video
- 11:23 PM
Republicans Meet in Bismarck for Convention

Video
- 11:09 PM
Sawyer Man Identified in Fatal Crash

Video
- 7:32 PM
The State Fair is Back!

Video
- 7:32 PM
Small Town Survival: Part One

Video
- 7:14 PM
City Salute: Soldiers` Angels

Video
- 7:13 PM



Click Here

PwC Releases Flyer-Focused, Values-Based "Customer Experience" Roadmap to Help …

NEW YORK, Feb. 21, 2012 /PRNewswire via COMTEX/ –
Airlines that adopt a flyer-focused ‘values-based’ approach–coupled with a ‘quantitative DNA’ that examines experiences with an economic filter–can provide brand-defining travel experiences that can result in higher satisfaction, lower customer churn, expanded market share, and revenue growth drivers, according to PwC’s Experience Radar 2012: Customer Insights for the US Airline Industry. The report, based on the firm’s Experience Radar methodology, includes input from more than 6,000 U.S. consumers across 11 industries.

According to PwC, airline flyers, both leisure and business travelers, are well-connected to powerful social networks and digital purchasing agents, and are seeking information transparency with personalized experiences that can dynamically shift with their needs.

“As cost management becomes less of a differentiator for airlines, carriers are seeking to create a competitive advantage by strengthening ties to consumers through an improved customer experience,” said Jonathan Kletzel, U.S. transportation and logistics advisory leader at PwC. “Airlines that have a crystal-clear understanding of what flyers want, need and value most can be better positioned in the market, and can achieve a higher price premium.”

Identifying customer perceived value vs. company realized valueUnlike traditional market segmentation, PwC’s Experience Segments define categories for leisure and business flyers based on the features that they value most, along with their demographics and behavioral profiles. Once the segments are identified, Experience Radar ranks the flying features by relative importance to air travelers as well as the potential economic impact for carriers:

Aces: This category includes “nice-to-have” features for flyers that also deliver moderate to high economic returns (e.g. seat comfort falls within this category in PwC’s study).

Table Stakes: These are features deemed “must-have” from flyers while providing low economic returns for airlines (e.g. on-time arrivals fit here in PwC’s study).

Wild Cards: This segment includes features with high economic returns (e.g. issue resolution, upgrade options).

Fold: These are features that produce little impact on company margins and rank low in value (e.g. additional fees and flight delays fall here in PwC’s study).

PwC’s methodology helps carriers translate the findings into a tangible action plan to create value for flyers and, in turn, can help grow top-line revenues. “Experience Radar captures the true consumer experience and identifies what matters most to them,” said Paul D’Alessandro, global Customer Impact practice leader for PwC. “Our rigorous study helps airlines and other consumer-oriented businesses develop an execution plan to ensure excellent customer experiences.”

Experience EnhancersTo provide a “customer experience” roadmap for airlines, PwC identifies six ‘Experience Enhancers’ for airlines – practical actions designed to build and grow airlines’ businesses by delivering exceptional customer service. Examples of ‘Experience Enhancers’ include:

Don’t nickel-and-dime: PwC found that 65 percent of leisure travelers value all inclusive over a la carte options. Ancillary fees may bring in revenue but can also drive out customers. Airlines should simplify by offering all-inclusive fares and generate revenue with valuable add-ons, which can help enhance the travel experience.

Offer perks and rewards that make a difference: Business travelers seek convenience from status. Airlines should structure experiential benefits (e.g. rewards programs, credit cards, etc.) to tempt business travelers with the basics to make travel hassle-free– such as priority boarding, priority standby, upgrade priority, rebooking priority and extra leg room. Eighteen percent of premium business travelers are willing to pay for priority boarding and seating.

Create brand ambassadors: Two out of 10 never forget a bad leisure travel experience and continuously tell others about it. Get passengers talking about their good experiences by amplifying their positive travel encounters via brand advocates. Additionally, monitor social media to engage and respond to customer issues before travelers vote with their wallets and leave.

For more information and to download an electronic copy of Experience Radar 2012: Customer Insights for the US airline industry, visit
http://www.pwc.com/en_US/us/advisory/customer-impact/publications/experience-radar2012-us-airlines.jhtml .

About PwC’s Global Transportation Logistics PracticePwC’s Transportation and Logistics practice is composed of a global network of industry professionals who provide assurance, tax, and advisory services to public and private transportation and logistics companies around the world. We bring experience, international industry leading practices, and a wealth of specialized resources to help solve business issues.

About PwC’s Industrial Products practicePwC’s Industrial Products (IP) practice provides financial, operational, and strategic services to global organizations across the aerospace defense (AD), business services, chemicals, engineering construction (EC), forest, paper, packaging (FPP), industrial manufacturing, metals, and transportation logistics (TL) industries. For more information please visit:
www.pwc.com/us/en/industrial-products

About the PwC NetworkPwC US helps organizations and individuals create the value they’re looking for. We’re a member of the PwC network of firms with 169,000 people in more than 158 countries. We’re committed to delivering quality in assurance, tax and advisory services. Tell us what matters to you and find out more by visiting us at
www.pwc.com/us .

© 2012 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. PwC refers to the US member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see
www.pwc.com/structure for further details.

SOURCE PwC

Copyright (C) 2012 PR Newswire. All rights reserved

Comtex

Lessons learned from Air Australia’s collapse – if you travel uninsured, you …








Air Australia

Stranded Air Australia passengers sleep with their luggage at Phuket International Airport after their flight was cancelled.
Source: AFP




AUSTRALIANS may be enjoying the benefits of a first-class exchange rate that allows us a greater than ever ability to travel, and to travel well.


But, ultimately, Australia’s cashed-up travellers remain second-class citizens when the going (away) gets tough.

First it was Qantas that felt it acceptable to strand its Australian and foreign customers around the world; then the misguided minnow, Air Australia, saw fit to push its business to the brink – right to the point, in fact, when it literally ran of money to purchase fuel, leaving its passengers flightless.

Of course, the so-called aviation experts, who tend to value nuts and bolts than flesh and blood when it comes to flying, have been saying that nearly everyone in the industry knew that Air Australia would fail.

Why, too, didn’t the Federal Government know?

Airlines are scrupulously monitored for safety standards but, so it seems, not for their propriety when it comes to the financial and practical welfare of their customers.

Why did the authorities allow the airline to reach the stage where it couldn’t afford to even re-fuel its aircraft, running the obvious risk of stranding thousands of passengers, many of them inexperienced travellers with meagre budgets?

As Choice, the dogged consumer watchdog, said last week: “The stranding of Air Australia passengers is just the latest example of the need for a built-in passenger safety net in the airline industry and a travel industry ombudsman to make sure it works – something Choice called for in a submission to [the Federal Government] in April last year.

“We laid out a clear case for a compensation scheme including insolvency protection, but Air Australia passengers will have no such support.

“Airlines in the UK, for example, charge a small levy on airline tickets to be used to help travellers stranded by airline failures. Australia’s take on this, the Travel Compensation Fund, only covers travel agent collapses, not airlines.”

Here, for what it’s worth, are five, blunt lessons from the Doc from last week’s Air Australia debacle, though don’t expect the Federal Government, the travel industry, or its customers for that matter, to learn from their repeated mistakes.

Lesson one: If something goes wrong, you’re on your own

If an Australian books a holiday through an Australian travel agent, and it collapses, they are protected by the Travel Compensation Fund (provided the agent is a participant in the program). But, as Choice points out, there is no such fund to support consumers in the event of an airline failure, as in the Air Australia episode, despite Australia’s chequered history of airline collapses.

Time and again, the Australian travel industry – specifically airlines – have shown that they’re more than prepared to seriously inconvenience their passengers in order to satisfy their business objectives, or lack of them. Yet successive Federal Governments have done nothing to protect passengers from the effects of airline grounding.

Lesson two: Help is not at hand

Don’t depend on the Federal Government to come to your aid if you’re stranded by a failed airline. The Air Australia collapse rated a noticeably lowly mention on the Government’s Smart Traveller travel advisory homepage at the weekend.

It advised passengers affected by the grounding to contact their travel agent or travel insurance provider to arrange alternative flights. To be fair, there is a limit what governments can do to help travellers, particularly those who have failed to heed warnings about not travel. But it’s certainly worth travelling with that knowledge when overseas.

Lesson three: Naivety is the traveller’s worst friend

If it seems dodgy, it probably is. All well in hindsight, I concede, but often smaller and cheaper is not always best,  as the failure of Air Australia has shown.

Although the bigger players can be just as vulnerable and cynical as the minor ones, you’re less likely to get into trouble when you stick to the strength, especially as the major carriers belong to alliances with associate airlines more prepared to help out in a crisis.

Lesson four: Good travellers have more funds

Easier said than done but it pays to set aside, or have access to, at least emergency funds when travelling overseas in the event of a mishap when you can suddenly feel a long, long way from home. Even if you have travel insurance you may have to pay for a replacement air-fare to get home, as well as possible accommodation, transport, communication and good before you are reimbursed.

Don’t depend on relatives and friends to help you out as they may be as broke as you are.

Lesson five: If you travel uninsured, you’re a bloody idiot

An astounding aspect of the Air Australia episode is how many people were affected despite the carrier’s small size. It’s also the perfect example of why you should never travel without comprehensive travel insurance.

Considering the frequency of corporate collapses in the travel industry it may be time for government to consider adopting a “no travel insurance, no travel” policy to protect travellers from themselves.

http://cheaptravels.org/wp-content/plugins/RSSPoster_PRO/cache/726b3_i_bubble.gifYOUR SAY: Would you support tougher consumer protection laws for Australian travellers? Leave your comment below.

Read Doc Holiday’s weekly travel advice column in the Escape lift-out in all of the News Ltd Sunday papers. Send your travel-related questions to doc@docholiday.com.au

Lessons learned from Air Australia’s collapse – If you travel uninsured, you …








Air Australia

Stranded Air Australia passengers sleep with their luggage at Phuket International Airport after their flight was cancelled.
Source: AFP




AUSTRALIANS may be enjoying the benefits of a first-class exchange rate that allows us a greater than ever ability to travel, and to travel well.


But, ultimately, Australia’s cashed-up travellers remain second-class citizens when the going (away) gets tough.

First it was Qantas that felt it acceptable to strand its Australian and foreign customers around the world; then the misguided minnow, Air Australia, saw fit to push its business to the brink – right to the point, in fact, when it literally ran of money to purchase fuel, leaving its passengers flightless.

Of course, the so-called aviation experts, who tend to value nuts and bolts than flesh and blood when it comes to flying, have been saying that nearly everyone in the industry knew that Air Australia would fail.

Why, too, didn’t the Federal Government know?

Airlines are scrupulously monitored for safety standards but, so it seems, not for their propriety when it comes to the financial and practical welfare of their customers.

Why did the authorities allow the airline to reach the stage where it couldn’t afford to even re-fuel its aircraft, running the obvious risk of stranding thousands of passengers, many of them inexperienced travellers with meagre budgets?

As Choice, the dogged consumer watchdog, said last week: “The stranding of Air Australia passengers is just the latest example of the need for a built-in passenger safety net in the airline industry and a travel industry ombudsman to make sure it works – something Choice called for in a submission to [the Federal Government] in April last year.

“We laid out a clear case for a compensation scheme including insolvency protection, but Air Australia passengers will have no such support.

“Airlines in the UK, for example, charge a small levy on airline tickets to be used to help travellers stranded by airline failures. Australia’s take on this, the Travel Compensation Fund, only covers travel agent collapses, not airlines.”

Here, for what it’s worth, are five, blunt lessons from the Doc from last week’s Air Australia debacle, though don’t expect the Federal Government, the travel industry, or its customers for that matter, to learn from their repeated mistakes.

Lesson one: If something goes wrong, you’re on your own

If an Australian books a holiday through an Australian travel agent, and it collapses, they are protected by the Travel Compensation Fund (provided the agent is a participant in the program). But, as Choice points out, there is no such fund to support consumers in the event of an airline failure, as in the Air Australia episode, despite Australia’s chequered history of airline collapses.

Time and again, the Australian travel industry – specifically airlines – have shown that they’re more than prepared to seriously inconvenience their passengers in order to satisfy their business objectives, or lack of them. Yet successive Federal Governments have done nothing to protect passengers from the effects of airline grounding.

Lesson two: Help is not at hand

Don’t depend on the Federal Government to come to your aid if you’re stranded by a failed airline. The Air Australia collapse rated a noticeably lowly mention on the Government’s Smart Traveller travel advisory homepage at the weekend.

It advised passengers affected by the grounding to contact their travel agent or travel insurance provider to arrange alternative flights. To be fair, there is a limit what governments can do to help travellers, particularly those who have failed to heed warnings about not travel. But it’s certainly worth travelling with that knowledge when overseas.

Lesson three: Naivety is the traveller’s worst friend

If it seems dodgy, it probably is. All well in hindsight, I concede, but often smaller and cheaper is not always best,  as the failure of Air Australia has shown.

Although the bigger players can be just as vulnerable and cynical as the minor ones, you’re less likely to get into trouble when you stick to the strength, especially as the major carriers belong to alliances with associate airlines more prepared to help out in a crisis.

Lesson four: Good travellers have more funds

Easier said than done but it pays to set aside, or have access to, at least emergency funds when travelling overseas in the event of a mishap when you can suddenly feel a long, long way from home. Even if you have travel insurance you may have to pay for a replacement air-fare to get home, as well as possible accommodation, transport, communication and good before you are reimbursed.

Don’t depend on relatives and friends to help you out as they may be as broke as you are.

Lesson five: If you travel uninsured, you’re a bloody idiot

An astounding aspect of the Air Australia episode is how many people were affected despite the carrier’s small size. It’s also the perfect example of why you should never travel without comprehensive travel insurance.

Considering the frequency of corporate collapses in the travel industry it may be time for government to consider adopting a “no travel insurance, no travel” policy to protect travellers from themselves.

http://cheaptravels.org/wp-content/plugins/RSSPoster_PRO/cache/5a6ed_i_bubble.gifYOUR SAY: Would you support tougher consumer protection laws for Australian travellers? Leave your comment below.

Read Doc Holiday’s weekly travel advice column in the Escape lift-out in all of the News Ltd Sunday papers. Send your travel-related questions to doc@docholiday.com.au